Frequently Asked Questions

Caddle gives you Cash Back for your engagement in Ads and Survey, as well as regular everyday purchases. Browse Caddle’s offers, engage in the Ads & Surveys, and then buy the promoted products at any store in Canada and take a photo of your receipt to get Cash Back Credits into your account. Once you earn $20 in Cash Back Credits, you can “Cash Out” and we’ll mail you a cheque!

In order to qualify for the Cash Back Credits for the Ad & Survey portion of Caddle, you must watch the full Ad and answer the full Survey without exiting the app or webpage. If for some reason you do exit, the Cash Back Credits will not be credited to your account, but the offer will reset for you when you’re ready again!

The Ads are typically either fifteen (15) or thirty (30) seconds in length, but can be longer if our clients want to feature longer videos.

Each Questionnaire is a typically three (3) to eight (8) questions long. We know you’re busy and Caddle wants to enable you to fill little pockets of unproductive time with productive time!

For almost all offers, unless otherwise stipulated, our offers can be redeemed any store in Canada! To get your Cash Back Credits, simply select the ‘Upload Receipt’ or ‘Upload Image’ buttons to upload your receipt and/or image. You can shop anywhere in Canada – we just need the receipt to validate your purchases.

Of course! When uploading your receipt, just select all Cash Back offers that qualify.

That depends on the offer and it's typically only once. Check out the restrictions and limits on each offer page for more details.

Our goal is to process all receipts within 72 hours, and we normally do so within 24 hours. However, there are certain times where due to the amount of receipts uploaded, it could take longer.

When you’ve earned $20 or more in Cash Back Credits, you can go to your account page, select 'Cash Out', and we’ll mail you a cheque!

Caddle can be used on any desktop computer, iOS or Android smartphone or tablet – just download our app in the Apple or Google Play store or visit us online at

It’s easy! If you have a long receipt to upload, you take multiple photos of your receipt to ensure you capture all data on the receipt. After taking the first image of your receipt, simply select “Add Section” to capture the whole receipt.

If you the photo of the receipt is blurry and you can’t read it, then we can’t either! Simply take another clearer photo of your receipt – we appreciate it!

Go to the 'Refer A Friend' section of the app or website and invite your friends. You’ll earn $1.00 Cash Back for each friend who joins Caddle through your Referral Link and engages in their first offer – no purchase required! See the for more details.

That depends on the offer, but typically offers are a minimum of one week long. Offers can become unavailable earlier if the maximum redemption has been reached. Make sure you’re checking Caddle frequently so you don’t miss out!

Once you make your “Cash Out” request, the cheques are usually sent out within two (2) weeks after approval and review, but it could take up to sixty (60) days depending on timing and location.

If you’re already logged into your account on our website or in the app, you can change it on your account page. If you’ve forgotten your password, just click the ‘Forgot Password’ link on the login page.

Currently, Caddle is available only in the true North strong and free – Canada!

No, each person is permitted only one account. See for more details.

Online purchases are eligible for Cash Back Credits – simply upload the itemized packing slips as your proof of purchase. Please note that online purchases are subject to the same upload timelines as receipts in order to qualify for Cash Back Credits.

You can reach us at - we look forward to hearing from you!